About Us

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The Strategic Management and Planning (SMP) Team within the Department of Administration (DOA) leads DOA and the State in fostering, implementing, and capturing improvement initiatives across the workforce. The team supports DOA by developing strategic metrics, managing improvement projects, and implementing employee engagement initiatives. As stewards of Wisconsin’s Continuous Improvement (CI) Program, the SMP Team centralizes improvement project reporting, provides training and resources, and leads the ongoing development of a more effective and innovative state workforce.

​Meet our Team (2).png



Our Services​

​​Training state employees

  • Facilitating instructor-led courses

  • Creating online training videos

Leading improvement efforts

  • Overseeing projects that benefit multiple state agencies

  • Aligning improvement efforts with broader agency goals

Developing content

  • Providing templates for all employees to use

  • Maintaining tracking of improvement projects and outcomes​​


​Mission

Our mission is to solve problems in Wisconsin state agencies that cause frustration, consume time, or result in unnecessary costs. ​

Guiding Principles

  • Criticize the process, not the people - F​ix the underlying issues in a system, form, or process rather than blaming employees.

  • Simplify first, automate later - Make everything as simple as possible before adding technology to a process. 

  • ​Break down organizational silos - Work across organizational boundaries so that processes work better for everyone.

  • Make improvements for little or no cost - Look for ways to solve problems without spending a lot of money. 

  • Encourage innovation - Allow for experimentation and welcome new ideas from all sources.​​​


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