The Strategic Management and Planning (SMP) Team, within the Department of Administration (DOA), leads DOA and the State in fostering, implementing, and capturing improvement initiatives across the workforce. The team supports DOA by developing strategic metrics, managing improvement projects, and implementing employee engagement initiatives. As stewards of Wisconsin’s Continuous Improvement (CI) Program, the SMP Team centralizes improvement project reporting, provides training and resources, and leads the ongoing development of a more effective and innovative state workforce.
Our Services
Training state employees
Leading improvement efforts
Developing content
Mission
Develop the capacity of Wisconsin state agencies to solve problems, improve services, and deliver measurable results by building employee capability and advancing a unified, data-informed approach to continuous improvement (CI), supported by enterprise-wide reporting and transparency.
Guiding Principles
Criticize the process, not the people - Fix the underlying issues in a system, form, or process rather than blaming employees.
Simplify first, automate later - Make everything as simple as possible before adding technology to a process.
Break down organizational silos - Work across organizational boundaries so that processes work better for everyone.
Make improvements for little or no cost - Look for ways to solve problems without spending a lot of money.
Encourage innovation - Allow for experimentation and welcome new ideas from all sources.