About Strategic Management and Planning

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Who We Are

The Strategic Management and Planning Team (SMP) is part of the Department of Administration. We support both DOA and the enterprise with continuous improvement projects and unify all State of Wisconsin continuous improvement efforts.​​


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​Adam Puhl

​Director of Strategic Management and Planning

​Abigail McMerrill

Continuous Improvement (CI) Consultant

Book a CI Consultation​



Our Services​

​​Training state employees

  • Facilitating instructor-led courses

  • Creating online training videos

Leading improvement efforts

  • Overseeing projects that benefit multiple state agencies

  • Aligning improvement efforts with broader agency goals

Developing content

  • Providing templates for all employees to use

  • Maintaining tracking of improvement projects and outcomes​​

​Program Report

The Enterprise Continuous Improvement (ECI) Program, led by the Department of Administration’s (DOA) Strategic Management and Planning (SMP) Team, is designed to foster innovation, efficiency, and excellence in state government operations. The program aims to leverage continuous improvement (CI) methodologies, empowering state employees to enhance products, services, and processes. This results in time savings, increased customer satisfaction, reduced frustration, and financial benefits. To better understand the program's impact, review the fiscal year report below.

​​FY 2024 Enterprise Continuous Improvement (ECI) Program Report.docx​

​Mission

Our mission is to solve problems in Wisconsin state agencies that cause frustration, consume time, or result in unnecessary costs. ​

Guiding Principles

  • Criticize the process, not the people - F​ix the underlying issues in a system, form, or process rather than blaming employees.

  • Simplify first, automate later - Make everything as simple as possible before adding technology to a process. 

  • ​Break down organizational silos - Work across organizational boundaries so that processes work better for everyone.

  • Make improvements for little or no cost - Look for ways to solve problems without spending a lot of money. 

  • Encourage innovation - Allow for experimentation and welcome new ideas from all sources.​​​