The Enterprise Continuous Improvement (ECI) program, led by the Department of Administration (DOA) Strategic Management and Planning (SMP) Team, is designed to foster innovation, efficiency, and excellence in state government operations. The program aims to leverage continuous improvement (CI) methodologies to empower state employees to enhance products, services, and processes, resulting in time and cost savings, increased customer satisfaction, and other benefits. To better understand the full impact of the program, review the annual ECI Program Report below.