Subject: August CI Newsletter
From: Wisconsin DOA Strategic Management & Planning <[email-masked]>
To: [email-masked]
Date: Wed, 27 Aug 2025 13:31:21 +0000

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From Summer Momentum to Sustainable Impact  

 

CI Banner 25 Summer 

 

Summer Momentum: Building Sustainability from Growth

Book and Improvement Consultation - Click Or Scan QR Code [ https://outlook.office365.com/owa/calendar/[email-masked]/bookings/ ] 

As we enter the final stretch of summer, it's a prime time to focus on sustaining the impact of our improvement efforts. While spring was for launching and showcasing progress, August invites us to stabilize gains, document lessons learned and prepare for new transitions-whether that's new leadership, projects, or fiscal priorities. 

CI isn't just about bursts of improvement; it's about building a lasting culture of operational excellence. As we head into fall, let's continue to anchor what we've learned, celebrated, and started. If your team has a CI project you're working on, big or small, we encourage you to submit it using the Continuous Improvement Project Forms [ https://improvement.wi.gov/Pages/GetInvolved/ProjectForms.aspx ]. 

 

 

Project Highlights

 

 

WI license plates 
DOT: Postage Process      Improvement

At WisDOT, license plates that are centrally issued in Wisconsin are sent to a third-party vendor, United Mailing Services (UMS), to be presorted and receive postage before being sent to USPS. Between September 2023 and April 2024, 431,836 plates were processed for full size plate postage. In an effort to reduce costs and streamline the processing of outgoing plates, WisDOT’s Division of Motor Vehicles collaborated with UMS to update equipment. The improvement resulted in a $0.25 savings per plate, which culminated to $107,959.

 

 

DOA: Project Management Information System (PMIS)

In March 2024, the Division of Facilities and Development (DFD) launched its new Project Management Information System (PMIS), Trimble Unity Construct—introducing a more modern, transparent, and user-friendly approach to capital project management.

A primary focus has been ensuring timely, accurate payments to construction and design partners, a critical factor in compliance and maintaining strong industry relationships. Feedback from users highlighted challenges with separate payment and deliverable workflows, which often caused confusion and delays.

Using the DMAIC methodology, DFD redesigned these workflows into a single streamlined process that improves usability, efficiency, and transparency. The Data and Systems Management Team continues to support all PMIS users and ensure industry partners of all sizes receive prompt, reliable compensation.

By applying Continuous Improvement principles directly to systems and processes, DFD is embedding a culture of innovation, accountability, and superior service delivery—making PMIS refinement a strategic priority for the future.

 

DSPS: Digital Wallet Project Recap

The Wisconsin Department of Safety and Professional Services (DSPS) has partnered with Tyler Technologies to launch a digital licensing tool, making Wisconsin the first multi-occupation licensing agency in the nation to offer downloadable digital credentials. The tool allows more than 240 types of license holders, from doctors and nurses to realtors and electricians, to securely access and carry their credentials on Apple or Google Wallet, at no cost. Check out this simple guide [ https://dsps.wi.gov/Documents/NewsMedia/20250204DigitalWalletCard-NewsRelease.pdf ] to learn how to implement.

The Digital Wallet Card improves efficiency for hundreds of thousands of professionals and enhances safety through simple, QR-code-enabled verification. It includes key details like license number, profession, and expiration date, with easy download instructions available through LicensE accounts.

This initiative builds on DSPS’s modernization efforts under Secretary Hereth and Governor Evers, which have included moving all licensing and renewal services online, automating clinician data sharing, and creating an education partner portal to accelerate student licensure. 

licensE  

 

CI Community of Practice

Click to learn more about Continuous Improvement Community of Practice (CI COP) [ https://improvement.wi.gov/Pages/GetInvolved/CoP.aspx ]

At the July 22nd CI Community of Practice (CoP) sessions we saw a strong showing of statewide innovation. Here's a spotlight on our CI presenters: 

*Project Management Standardization*

Megan Martin (DWD-ASD) showcased how standardized tools, like project charters and status reports, are enhancing consistency, transparency, and communication in project management across DWD. Check out the PowerPoint [ https://wigov-my.sharepoint.com/personal/rebecca_hoefs1_wisconsin_gov/_layouts/15/doc.aspx?sourcedoc=%7Bf63afd19-cb0d-4d42-be2b-325f5bf8550d%7D&action=edit ] Here! 

*Using a Project Quadrant to right-size Continuous Improvement Work*

Sarah A. Schmelzer (DCF) led an interactive session focused on outcome-driven planning and leadership development. This offered practical tools to help teams reflect, prioritize, and lead more effectively. Check out the PowerPoint [ https://wigov.sharepoint.com/:p:/r/sites/DOATEAMDEOCICoP/_layouts/15/Doc.aspx?sourcedoc=%7B13F5FE11-FC2D-4330-B5AE-95EFB71C947A%7D&file=DCF-CoP-Presentation-July-2025.pptx&action=edit&mobileredirect=true ] here!

These cross-agency stories help us to continue growing in our CI journey together. Want to join the conversation? We'd love to have you at a future session!

??Next CI CoP: *September 23, 2025, 2:00 PM - 3:00 PM*

*?? Email [email-masked] to get the invite!*

Looking forward to seeing you in the community!

 

*5 Key Points to the Yellow Belt Guidebook *

There are five key points that agencies must know to support employees through the Yellow Belt certification process: 

  * Understand the Certification Steps 
  * Support Project-Based Learning 
  * Ensure Mentor and Supervisor Engagement 
  * Use Standardized CI Tools and Resources 
  * Track Progress and Document Results  

Link here for the whole guide: *Yellow Belt Certificate Guidebook [ https://improvement.wi.gov/Documents/Yellow%20Belt%20Certificate%20Guidebook.pdf ]*

Yellow Belt Certificate Guidebook 

Upcoming Training

Yellow Belt Training

Registration Link [ https://ess.wi.gov/psc/ess/EXTERNAL/HRMS/s/WEBLIB_WI_CS.ISCRIPT1.FieldFormula.Iscript_CSLogin_Default?DestURL=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253d427254d9-8ee7-487e-bccd-ec667b847cf9 ]

  * Registration Deadline: Oct. 26, 2025 
  * Training Date: October 28, 2025 
  * Hill Farms - N110 DOA, Hill Farms State Office Building, Madison 

"*Photo Credit-WisDOT Leadership Development Academy "

WisDOT Leadership Training  

 

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CI Resource Center

Agency CI Contacts [ https://improvement.wi.gov/Pages/Resources/AgencyRepresentatives.aspx ]

  
CI Project Forms [ https://improvement.wi.gov/Pages/GetInvolved/ProjectForms.aspx ]

  
Improvement Templates [ https://improvement.wi.gov/Pages/Resources/Templates.aspx ]

 

Continuous Improvement Helping One Another Up Stairs 

 

 

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*STATE OF WISCONSIN*

*DEPARTMENT OF ADMINISTRATION*

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